Terms & Conditions

Terms & Conditions


By accessing the content of www.castaway-pva.co.uk (“the Web site”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Web site and leave immediately.

You agree that you shall not use the Web site for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the web site in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Web site. You also agree not to compromise the security of the Web site or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Castaway PVA reserve the right to change any part of this agreement without notice and your use of the Web site will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

Castaway PVA  has complete discretion to modify or remove any part of this site without warning or liability arising from such action.


Castaway PVA  will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Web site. Castaway PVA is fully insured which includes product liability and public liability.


All trademarks, trade names, patents, registered designs and any other property rights derived from the esthetics or functionality of the Web site remain the property of their respective owners, and are used on this web site for reference only.

By using the Web site you agree to respect these property rights and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Web site.


The information contained with the Web site is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Web site.

We do not guarantee uninterrupted availability of the Castaway PVA Web site and cannot provide any representation that using the Web site will be error free.


Here at Castaway PVA  our staff will try to avoid any disappointment on out of stock items, but on occasions where listed goods are out of stock, we may offer items of similar value or better specification and value to your original choice.  If you want the item of choice that is out of stock we will back order this for you, unless advised otherwise. As soon as the purchase is in stock we will contact you to advise delivery.

We endeavor to ensure product availability wherever possible, all products and services are subject to availability and maybe withdrawn at anytime without prior notice. 

Castaway PVA are not responsible for compensating you for any unforeseeable losses you may suffer in relation to goods ordered and if goods are not supplied, deemed faulty, damaged in transit or delayed. 

Your statutory rights as a consumer are not affected.


If you think there is a fault with your purchase please contact us in writing email is fine so we can help to sort any possible problems.
Faulty goods must be returned back to us for inspection. If on inspection the item is found to be faulty due to manufacturer defect then the item will be replaced or a refund will be issued if the aforementioned are not applicable.


You have the right to return an item or cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations. 
The period in which you have to exercise that right, by law is 14 calendar days from the date of receiving your goods. The unused goods, as sold including any offer/free item(s) received in conjunction with the returned item(s) must be returned, at the customer’s expense, with the relevant returns form filled out and in the original packaging within 14 calendar days of you notifying us in writing or by email that you wish to return any unwanted goods. We will refund you in full the price of the goods once we are in receipt of the unwanted items and that they are found to be unused and in as new condition. Castaway PVA reserves the right to
 make a deduction from any refund for any loss in the value of the goods supplied, if the loss is the result of unnecessary handling or neglect by the consumer (beyond what is necessary to establish the nature, characteristics and functioning of the goods).  This means if the consumer has done something to diminish the value of the goods beyond what was necessary to reasonably inspect the goods, for example, the consumer has worn or used the goods, then the Castaway PVA will be entitled to make a deduction from the refund if this has decreased the items value.
Any applicable refunds will be issued with in 14 calendar days of receipt and in inspection of the returned item(s)
All perishable items this includes baits are not covered by the above terms, Unless sent in error. Also see Returns Policy


8 Delivery Problems

Within the UK you can usually expect delivery of your order between 2 and 5 working days from the day we receive your order. If a missed delivery is made the courier will leave a card with details of how to rearrange a new delivery date or to collect your goods from their nearest dept.
We can then make any enquiries to the where your parcel is.
If a lose is confirmed then we will send a duplicate item to you with in 28 days.

Outside the UK please contact us if you have not received your order after 2 weeks, quoting your order number name and address.

In the unlikely event your order is damaged in transit please contact us by telephone immediately. 
You must make the courier aware that the parcel is damaged and sign that for your parcel is damaged and not in good condition. Please retain any damage report forms given to you by the courier. 

If you have left a note for the courier to leave your parcel somewhere. Then it is at your own risk if there is nobody to receive the delivery when it is attempted. Any theft, loss or damage to your goods or parcel resulting from this arrangement will not be replaced, refunded or credited.


If the item(s) are to be returned please contact our staff at Castaway PVA on 01530277868 Mon-Fri 8.30am – 5pm, As set out in the distance selling directive you the customer must fill out a returns form. A form and full details can be found with in your parcel, if you can not find this please email info@castaway-pva.co.uk.  Please ensure that the items are in original or secure packaging, where necessary please state any fault and and or why your are returning your items. Please enclose proof of purchase i.e. Invoice/Receipt along with your full personal details. 

Please obtain a certificate of posting from your post office or courier when you send any item back to us, regretfully we cannot be held responsible for goods whilst in transit.


All vouchers have a minimum spend of £10 plus Postage & Packaging unless stated otherwise, Vouchers can not be used in conjunction with any other offer, discount or like wise.


The Web site may contain hyperlinks to web sites operated by other parties. We do not control such web sites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such web sites does not imply any endorsement of views, statements or information contained in such web sites.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.


This Agreement will be governed by the laws of England and any user of the Web site hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

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Castaway PVA agrees to supply and you agree to purchase goods subject to these terms and conditions, which shall supersede any terms and conditions on any purchase order or document that you submit to Castaway PVA .

These terms and conditions apply and take precedence over all others.  All goods remain property of Castaway PVA until full payment has been received.  These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales.

Please note that we practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.